At Metabolizm LTD, we aim to provide fast, reliable, and transparent shipping services to our customers in the UK and worldwide. Below are the details of our delivery process, including required information for UK deliveries.

Shipping Options

1. UK Customers

   • We offer Tracked 24 and Tracked 48 shipping options.

   • Tracking information will be sent to you via email or text once your order is dispatched.

2. International Customers

   • All orders are shipped via International Tracked delivery.

   • You will receive tracking details to monitor your order's journey.

Dispatch Times

• Orders placed before the following cut-off times are dispatched on the same day:

  • Monday to Friday: Cut-off is 2:00 PM.

  • Saturday: Cut-off is 11:00 AM.

• Orders placed after the cut-off times, on Sundays, or public holidays will be dispatched on the next working day.

Delivery Times

1. UK Deliveries

   • Tracked 24: Typically delivered within 1 working day.

   • Tracked 48: Typically delivered within 2-3 working days.

2. International Deliveries

   • Delivery times vary by destination, generally between 5-15 working days.

Shipping Costs

• Shipping fees are calculated at checkout based on your location and the selected shipping method.

• Free or discounted shipping may be available on orders over a specified value (where applicable).

Required Information for UK Delivery

To ensure smooth delivery, please provide:

• A complete and accurate shipping address, including postcode.

• A valid contact number or email address for tracking updates and notifications.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your delivery on the courier's website.

Failed Deliveries

If a delivery attempt fails:

• The courier will leave a card or notification with instructions to rearrange delivery or collect your parcel.

• Parcels not claimed within the courier’s holding period may be returned to us. Reshipping fees will apply.

Delays or Issues

While we aim for timely delivery, delays can occur due to weather, strikes, or other unforeseen circumstances. If your parcel does not arrive within the estimated timeframe, please contact us at [email address] or [phone number].

Customs and Duties (For International Orders)

• UK orders are not subject to customs fees.

• For international orders, any applicable customs duties or import taxes are the responsibility of the recipient.